FAQ'S - TIGRIS ACCESS SOLUTIONS

(1) What is the procedure to engage Tigris

Drop us a call or an email and we will get back to you within 2 working days. Our specialist site surveyor will make an appointment with you at your convenience to assess how we may assist you. We will provide you with repair and/or cleaning recommendations based on our experience. Within 3 days of the site survey we will issue you a quotation dependent on the extent of works that need to be carried out.

(2) How fast can the job be done

It strongly depends on the extent of work that needs to be carried out. We would be able to work at faster speeds with larger teams or on rotatable shifts. We would gladly accommodate to your timeline and requirements; making sure that your satisfaction is guaranteed within agreed timeline.

(3) What if I am not satisfied?

Your satisfaction is one of our main priorities. Hence we clearly communicate prior to starting the work on how we are going to carry out our jobs as well as what is to be expected. We have daily handovers to run through the completed work on a daily basis. So if there are changes to the expectations we can always alter to your requirements during the project.

(4) What insurances do you have?

We never carry out any work without being fully insured. Our usual insurance consists of $1 million public liability as well as full work injury compensation for all workers. Certain clients may require larger public liability insurances and we would gladly tailor our insurance policies to your needs.

(5) Is rope access safe?

Rope access when practiced according to the guidelines and standards; is one of the safest methods to complete any tasks at heights.All our technicians are experienced and qualified according to IRATA standards. IRATA stands for Industrial Rope Access Trade Association and is an international standard for training and working at height. All our operations, safety as well as equipment adhere to the IRATA guidelines.

(6) What kind of cleaning methods do you have for windows?

Window cleaning is generally broken down into 3 main categories.

Dry Washing involves scrubbing and dry cleaning with minimal water flowing down your building and onto the pavements. This is most suitable if you wish to keep the surrounding flooring dry or if there is high traffic of people walking near the work areas.

Wet Washing involves scrubbing and watering down the glasses. This will have a constant flow of water down the sides of the buildings as well as onto the ground level. It is more suitable if you have a tight timeline and want the job done faster and do not have any qualms about water flowing onto the ground floor.

High pressure cleaning involves high pressure gun being used to remove dirt off of the glass. This will be recommended by our specialists in rarer cases where the dirt build-up calls for this method.

(7) Do I need to be present while Tigris is at work?

Actual presence is not required, we would only need someone to permit us access to the work location as well as sign off our daily job completion documents.

(8) What kind of inspection can Tigris carry out?

Tigris Access Solutions Pte. Ltd. have carried out Thickness Gauging, Magnetic Particle inspection, Liquid Penetrant Inspection, DROPS Survey, Visual inspection, Corrosion Inspections and Structural Integrity Inspections.

(9) What documentation will be provided by Tigris?

Upon confirmation of job order Tigris Access Solutions Pte. Ltd. will provide a Method Statement, TBRA (Task-based Risk Assessment), FPP (Fall Prevention Plan and a Rescue Plan. This adheres to the requirements of the MOM and the IRATA guidelines.

(10) Are you guys known as Spiderman?

We get this frequently and find it amusing to be nicknamed as spidermen; from afar we do look like we are hanging of webs. The actual term is IRATA technician; Industrial Rope Access Trade Association technician. Other then spiderman, we have been also known as building cleaners, window cleaners, high rise cleaners and rope workers.

(11) Are you able to access my roof?

This really depends on the conditions, locations and structure, building, house or condo. This is usually determined during our site survey. Anchor points might have to be installed, structures might need to get endorsed by a professional engineer, eye-bolts might need to have to go through load tests. Our experienced team would be glad to meet and determine the situation on site for a closer assessment.

(12) How do you avoid paint splashing when painting my building?

This is a very common worry among building and facilities managers as condominium residents or general public might get affected if paint starts splattering all over the ground level. We have specific painting specialists who have extensive experience in rope access building painting. This strongly minimizes any unwanted splashes. Secondly we fully cover in canvas any open areas at ground level as well as cars, pavements and any possible surrounding. We barricade the ground level during any rope access activity and we always have a groundsman to ensure the exclusion zone is not being entered by unauthorized personnel.